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Privacy Policy

Legal Disclaimer

By this private instrument, the CONTRACTOR, when requesting remote computer support services, declares to be aware of and in agreement with the terms below:

  1. Object: The service provided consists of remote technical support, carried out through virtual access to the CONTRACTOR's equipment, with the aim of diagnosis, maintenance, configuration, virus removal, software support and other previously agreed services.

  2. Limitation of Liability:
    THE CONTRACTOR is not responsible for:
    a) Loss of data, files, documents or configurations resulting from pre-existing failures, hardware malfunction, pirated software, viruses, malware or electrical failures;
    b) Damage caused by interruptions in the internet connection during remote service;
    c) Future problems not related to the intervention performed.

  3. Data Backup:
    It is the sole responsibility of the CONTRACTOR to perform a data backup before starting the service. The CONTRACTOR may provide guidance on backup procedures, but is not responsible for the loss of information.

  4. Privacy and Confidentiality:
    THE CONTRACTOR undertakes to maintain total confidentiality regarding data, information and files accessed during the service, in accordance with the General Data Protection Law (LGPD), not making any copy or sharing without authorization.

  5. Access Authorization:
    THE CONTRACTOR declares to be aware that remote service allows full access to his/her equipment, expressly authorizing this access for the exclusive purposes of providing the contracted service.

  6. Legal principles: Brazilian legal system, in particular the Civil Code (Law No. 10,406/2002), the Internet Civil Framework (Law No. 12,965/2014) and the General Data Protection Law (Law No. 13,709/2018 - LGPD).

Privacy Policy – Conventional Brazil

General Data Protection Law (LGPD – Law No. 13,709/2018) and the Civil Rights Framework for the Internet (Law No. 12,965/2014).

Convencional Brasil values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information on our website.

1. Data Collection

We collect personal data voluntarily provided by you, such as:

  • Name;

  • Telephone;

  • E-mail;

  • Information required for remote service and support.

We also automatically collect browsing data, such as cookies and IP address, to improve your experience on the website.

2. Use of Data

The data collected is used to:

  • Make contact;

  • Schedule and provide remote support services;

  • Send you information, communications or offers related to our services;

  • Ensure the security of operations carried out on the website.

3. Data Sharing

Your data is not sold, shared or disclosed to third parties, except when necessary to comply with legal obligations or by court order.

4. Data Security

We adopt technical and organizational measures to protect your data against unauthorized access, loss, alteration or improper disclosure.

Different jurisdictions have different legal obligations regarding what must be included in a Privacy Policy. You are responsible for complying with the legislation relevant to your activities and location.

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